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How to Access Your Funds

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Chat with a Vet

Our vets are available 24/7 to assess your emergency and activate your funds. 

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Go To Your Nearest Clinic

Visit any vet no matter where in the world you are.

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Get The Necessary Treatment

Admit your pet to a clinic so it can get the care it needs.

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Leave Debt Free

Leave the vet clinic with your bill paid by OneVet.

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Not Sure If You Have
An Emergency?

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What Is Not Covered

  • Non life-threatening accidents or injuries
  • Breeding and Pregnancy Issues
  • Non - emergency Surgery
  • Checkups
  • Routine Oral Care
  • Follow up appointments

What Is Covered

  • Life-threatening injuries and blockages
  • Euthanasia
  • Emergency Surgery
  • Up to one week worth of medications
  • Testing and diagnostics
  • And more…
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It's All In The Details

Complete transparency is our policy. This is everything you need to know before committing to a membership with OneVet. 

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14 day waiting period

Once you sign up, we need 14 days for your account creation period.

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Confirm Emergency

Chat with one of our licensed vets to confirm your emergency and activate your funds. 

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4-Hour Window

Once your fund has been activated, you have 4 hours to visit your nearest clinic.

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Activate Once Per Year

Your $3,000 is available once every 12 months.

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Frequently
Asked
Questions

Can’t find the answer to your question? Shoot us a message and a member of our team will reach out to you personally.

Contact Support
What is the Emergency Fund used for?
Our $3,000 fund is used for urgent pet emergencies assessed and referred to an in-person clinic by one of our vets. It can be used for one of your pets yearly in an emergency in a life or death situation.
How do I know if I have an emergency to access funds?
If you are concerned that something is wrong with one of your covered pets, start chatting with one of our licensed vets through our mobile app. Once your pet’s state is assessed, the vet will provide a determination of whether they deem it an emergency. An emergency is when your pet needs to go urgently to an in-person clinic right away. You will have a deadline of 4 hours to get to the clinic.
Where am I covered in an emergency?
The fund can be used within the US or when traveling internationally. Please note that if you choose to use it when traveling, the invoice will be paid to the vet clinic in US dollar currency.
How is payment provided to the vet clinic?
After your pet is referred to a vet clinic by one of our professionals, you will need to get care for your pet within 4 hours. Once your pet is admitted and the invoice is ready, the clinic will need to contact our support line and send the invoice for review. We will cover your vet bill for expenses related to the emergency.
Is there a waiting period?
Yes, there is a 14-day account creation waiting period before you can access your emergency funds. Our mobile app’s home page will have the date you can use your funds in an emergency. Emergencies that occur during the waiting period are not covered.